Frequently Asked Questions
Where do you ship to?
Currently, we ship exclusively to Canada and the United States. For international shipping inquiries, we’d be happy to provide you with a customized shipping quote.
Taxes and duties
Prices listed do not include duties, taxes, or shipping costs unless otherwise specified. Canadian orders are subject to applicable sales taxes based on your province.
Can orders be canceled or modified?
Orders can be modified or canceled within 24 hours of purchase. Please contact our customer support team at info@ov-e.com as soon as possible.
What is your return policy?
We offer a 14-day return policy. Items must be unused, in original packaging, and accompanied by a receipt. Please contact info@ov-e.com to initiate the return.
Customers are responsible for return shipping charge incurred.
Can I request a customization for any of the products?
We are happy to discuss this option with you, but can not guarantee the availability of this option. Please note the pricing would be adjusted accordingly for different finish and customization options.
What should I do if I receive a damaged or incorrect item?
Please reach out to us (info@ov-e.com) asap and we can arrange to get the item replaced.
Frequently Asked Questions
Where do you ship to?
Currently, we ship exclusively to Canada and the United States. For international shipping inquiries, we’d be happy to provide you with a customized shipping quote.
Taxes and duties
Prices listed do not include duties, taxes, or shipping costs unless otherwise specified. Canadian orders are subject to applicable sales taxes based on your province.
Can orders be canceled or modified?
Orders can be modified or canceled within 24 hours of purchase. Please contact our customer support team at info@ov-e.com as soon as possible.
What is your return policy?
We offer a 14-day return policy. Items must be unused, in original packaging, and accompanied by a receipt. Please contact info@ov-e.com to initiate the return.
Customers are responsible for return shipping charge incurred.
Can I request a customization for any of the products?
We are happy to discuss this option with you, but can not guarantee the availability of this option. Please note the pricing would be adjusted accordingly for different finish and customization options.
What should I do if I receive a damaged or incorrect item?
Please reach out to us (info@ov-e.com) asap and we can arrange to get the item replaced.